You will be surprised how many of my customers have no clue how to deal with tenancy cleaning. I know nobody reads these long lease contracts, and the mandatory cleaning clause comes as a shock when you decide to move out. Therefore, customers unknowingly set traps for their cleaning contractors – here are a few tips on how to avoid them.
Carpet cleaning IS NOT included in the service
Most tenancy cleaning contractors do not include a carpet deep-clean in their service package. You can still book a hot water extraction service as an additional option for an extra charge.
Of course, regular tenants are usually not aware of this. They assume the cleaners will take care of their dirty carpets, and they are bitterly disappointed when they receive just a standard vacuum cleaning. I think this might be the single most common reason for arguments I’ve had with my customers.
How do you avoid the trap? During the initial conversation, ask your customer what their floor covering type is. If they say it is carpeting, explain their options and ensure they understand the choices.
Exterior window cleaning IS NOT included in the service
The same logic applies in this case – tenancy cleaners polish the windows from inside only. If the customers feel like the panes need exterior washing, too, they have to book it as an additional service.
Tenants do not see the need to invite their landlords for the final quality check-up
I beg to differ. Tenants have no vested interest in the procedure – landlords do. Besides, when you move out, your priority is to move forward with your life and how your former residence looks is of little concern to you. On the contrary, landlords will look to rent the place again as soon as possible.
Bottom line – invite the property owners to check your work. It is the easiest and most effective way to avoid further problems.